Blog

How Do You Make Sure Your Customers Keep Coming Back?

If clients’ expectations are met or exceeded on a regular basis, they will continue to place their trust in you - and that pays off in the long term.

9 Ways to Improve Your Existing Online Customer Service

How you deal with messages will define the quality of your business's customer service and, ultimately, its reputation and future direction.

33 Statistics That Show the Importance of Customer Service to Growing Companies

Customer satisfaction is a vital component of growth. It helps you to get an edge over your competitors, it converts one-time buyers into loyal customers and it increases brand trust.

Young People Hate Calling - Give Them the Customer Service Alternative They Want

The whole world has a phone in their pocket. But it would appear that its primary function - making calls - is on the way out.

5 Reasons Why Your Business Needs to Offer Text-Based Customer Service

Our Top Tips for Small Businesses Expanding Their Customer Service Offering

The Importance of Customer Loyalty and How to Encourage It

For anyone working in business, it’s a well-known fact that it costs five times more to acquire new customers than it does to retain the customers you already have.

How ‘Conversational Business’ Can Improve Both Customer Experience and Results

Embracing a conversational approach to business is an enormous opportunity. But how can businesses seize it and continue delivering high-quality customer experiences at scale?

30 key statistics about text messaging and customer service for businesses

7 tips for using WhatsApp as a customer service channel

Given its global reach, Whatsapp can be an incredibly powerful tool for your business.

3 ways to scale your customer support offering without enormous investment

As your business grows, the number of customers you have will also increase. That means more interactions, too. If you can’t yet afford a dedicated customer service team, or your existing team is small, message overload can quickly occur.

9 phrases which show you understand your customer’s problems

Customers appreciate being listened to and feeling that their concerns or problems are being taken seriously.

A quick guide to using emojis with your customers

These graphic symbols (whether a happy/angry/tired/confused face, a hand gesture, a symbol…) fill in emotional cues that may otherwise be missing in typed conversations.

Conversation Blocks: How canned messages can improve customer service

If a potential customer is approaching you for information, they expect their query to be resolved not only satisfactorily, but also quickly.

How to stop dropping potential customers on Live Chat

There are three main reasons why you might lose contact with a potential customer who has reached out to you via Live Chat. Learn more.

5 ways that having Live Chat on your website can help grow your business

Time is valuable to consumers. In an age where purchases can be made in just a couple of clicks, patience is a virtue that many of us now lack...